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After-sale service program for operators

Classification:
Company news
2018/04/29 10:51
[Abstract]:
1. we promise: the air energy hot water units (including: water tank, heat collector, heat pump engine, etc.) and water opening machine, etc., from the day of acceptance by the acceptance of qualified
1.我们承诺:空气能热水机组(包括:水箱,集热器,热泵发动机等)和开水机等,从验收合格之日起由验收合格交付:执行免费保修等配套设备,在合同期内免费保修和终身维护服务。在免费保修期内对设备造成的任何损坏均免除配件和人工成本,但人为因素和自然因素(如灾害,雷击等)除外。人为因素造成的损失只是部分成本,没有人工成本。随时提供备件和维修服务(配件由工厂提供,配件仅在工作时间提供),保修期不予保留,整个部件更换。
2,本公司保证收到用户维护通知后,将立即安排维修人员处理。操作流程如下:1小时内响应,6小时内上门服务,12小时内解决问题。如果维修设备在12小时内不能维修,可将不低于维修设备等级的设备作为备件使用,以保证系统正常运行。
3.为保证设备在保修期内正常运行,我们每两个月会向用户了解设备的使用情况,进行设备维护,清洁维护,并做好书面记录每次维护,记录文件,并且不收取rh费用。
4.为确保用户能够熟练操作设备,我们定期在3-8月份对用户管理系统进行培训,并随时响应用户需求。
5.运营商承诺在合作期的最后一年将运转良好的热水系统转移到学校。
 
B,售后服务(含服务机构营业执照复印件):
1.施工中严格执行“安全生产管理条例”和“文明生产管理规定”合理使用时间,不影响其他施工单位的正常施工。消除野蛮操作,倾听整个包裹的管理和部署。
2. after the installation of the equipment is completed, our company will arrange special personnel to manage and maintain all the equipment, and listen to the user's allocation at any time. After the acceptance of the equipment, 1 technicians will be sent to the hospital to track the usage every day, free maintenance and maintenance for 3 months.
3. after the installation of the equipment, we will train the property management and maintenance personnel assigned to your school free of charge. The training process is divided into theoretical training and practical operation. The process can be carried out several times to ensure the training of the trainees to learn to operate.
4. after-sales service personnel regularly check the hot water system and water consumption, record and adjust the water temperature according to climate change. Regular system cleaning and sewage disposal, each maintenance, maintenance report to the head of your school.
5. we will carry out life-long maintenance and provide regular inspection and maintenance for the equipment during the warranty period.
C, training plan
A) training arrangements
Regular training: the completion of the project will be given a complete technical training. From May to September, the specific time will be subject to the notification of the company.
Irregular training: according to the characteristics of product installation and maintenance and regional differences, the company will organize irregular training.
B) training objects
It is an installation shop, a maintenance shop technician, a quality information manager and a service supervisor who have an after sales service contract with Guangdong Guangdong crown.
C) training content
1) Handbook of after-sales service management;
2) practical technical manual;
3) the development history, corporate culture and development direction of Guangdong Yue Guan company.
4) basic technology and case analysis of installation and maintenance;
5) installation of service specifications;
6) maintenance service specification;
7) safety operation specification;
8) service concept, service etiquette and service attitude;
9) the explanation of new technology application and the promotion of new products;
Training mode
Class a training: Tour training in key areas throughout the country;
B类培训:移动培训(帮助并满足个人代理商的培训需求);
C公司专注于培训;
D,与运营商有关的承诺:
如果服务对象因供应商(经营者)原因而未能实现,则高校有权要求供应商(经营者)限期整改; 高校有权在规定期限内不对供应商(经营者)进行整改。如果服务对象因供应商(经营者)原因而未能实现,则高校有权要求供应商(经营者)限期整改; 高校有权在规定期限内不对供应商(经营者)进行整改。
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